The following exceptions may happen during importing process. You can download the exception records for manual handling.
1. Multiple records in database share the same Email address:
Multiple records (with same email address) are matched in database. RiMANGGIS cannot determine which record you want to update. You should specify the Manggis ID/ External ID of each record for RiMANGGIS to match the correct record in database.
2. Multiple records in the database share the same Mobile number
Multiple records (with same mobile) are matched in database. RiMANGGIS cannot determine which record you want to update. You should specify the Manggis ID/External ID of each record for RiMANGGIS to match the correct record in database.
3. Skipped
Records are skipped base on your conflict handling option. You need to download records and modify unmatched columns information.
4. Invalid Record
All values of the six default properties are empty in imported records. You need to complement at least one of default properties.
5. Unknown
The file are failed to be imported because of unknown errors such as file format or content error, server or system failures.If unknown errors only occurs to a file, users can check and modify the file format or content, and then import the file into database. If all files fail to be imported into database, users need to contact service team to solve system or server failures.
6. Data Type Problem
The value of column does not match with the data type of the property. You should make sure the data type is correct or map the property correctly.
List of incorrect data type:
– Data type is Number but the column contains characters.
– Data type is options/multiple options but the option values fail to upload to database.
– Incorrect Email address format (without @)
– Incorrect Date format (correct date format: 2014‐‐12‐‐30)
– Incorrect Mobile number (contains letters, special characters except “+”, “‐“, blank space and the length is not between 8‐16, suggested format for tele‐ phone: + country code ‐ area code ‐‐phone number).